Digital Products Refund Policy

Last Updated: 12 August 2026

Thank you for shopping with Aurelia Executive Assist.

We create digital products, including ebooks, planners, PDF guides, workbooks, templates and other downloadable resources. Due to the digital nature of these products, the following refund policy applies to purchases made through our online store.

Digital Products

All products sold by Aurelia Executive Assist are digital products unless expressly stated otherwise. No physical product will be shipped to you.

Once a digital product has been purchased and the download, access link or digital content has been made available to you, all sales are final and non-refundable, subject to your statutory rights.

Because digital products can be accessed, downloaded, saved or copied immediately after purchase, we do not offer refunds, returns or exchanges simply because you:

• change your mind after purchasing;
• decide you no longer need or want the product;
• purchase the wrong product;
• do not use the product;
• do not have the appropriate software or device to use the product where the product requirements were clearly stated before purchase; or
• expected features or content that were not included in the product description.

We therefore encourage you to carefully review the product description, product information, compatibility requirements and any other relevant details before completing your purchase.

Immediate Access to Digital Content

Where applicable, by purchasing digital content and requesting or agreeing to receive access to it immediately, you acknowledge that delivery of the digital content may begin before the end of any statutory cancellation period.

Where required by applicable consumer law, we will obtain your express consent to immediate supply of the digital content and your acknowledgement that this may affect or result in the loss of your right to cancel once supply has begun.

Faulty or Incorrect Digital Products

Our no-refund policy does not affect any statutory rights that cannot legally be excluded.

If you receive an incorrect file, a corrupted file, a duplicate purchase caused by a technical error, or you believe that the digital product is faulty or materially different from its description, please contact us.

Where appropriate, we may provide a replacement file, technical assistance or another remedy required by applicable consumer law.

Download Problems

If you have completed your purchase but are unable to access or download your product, please contact us before making another purchase.

We will make reasonable efforts to resolve genuine technical issues relating to the delivery of your digital product.

Digital Product Results

Our ebooks, planners, guides, templates, workbooks and other resources are designed for educational, informational and organisational purposes.

Purchasing a product does not guarantee any particular personal, professional, business, employment, investment or financial result. Individual outcomes will vary depending on your circumstances, decisions, implementation and other factors outside our control.

Unauthorised Sharing

Digital products purchased from Aurelia Executive Assist are for the purchaser's personal use or the licence stated on the relevant product page.

Unless expressly permitted, you may not reproduce, redistribute, resell, share, publish or commercially exploit our digital products.

Contact Us

If you experience a genuine problem with your order or digital download, please contact:

Aurelia Executive Assist
Email: info@aureliaexecutiveassist.store
Website: https://www.aureliaexecutiveassist.store/

Please include your name, order number, the product purchased and a description of the issue so that we can investigate your request.

Changes to This Policy

Aurelia Executive Assist reserves the right to update this Refund Policy from time to time. The version displayed on our website at the time of your purchase will apply to your order, subject to applicable law.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@aureliaexecutiveassist.store. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@aureliaexecutiveassist.store.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@aureliaexecutiveassist.store.

By purchasing a digital product from Aurelia Executive Assist, you confirm that you have read and understood this Refund Policy.